The Wolff/SMG team is not only experienced, but each member offers complementary skills that allow us to work together for your benefit. We are detail-oriented, we watch budgets closely – managing the dollar as if they are our “own” – and we take a great deal of pride in our work.
Our team is proactive, responsive, complete in their interface with each client, and a joy to work with. You can count on each member of the Wolff/SMG team for dependability, thoroughness and dedication.
President and CEO
Primarily focused on overall company management and marketing, sales, customer service, and with an extensive knowledge of US Postal rates and shipping requirements, marketing and support services, Ray delivers accurate answers to complex questions and creates budgets, provides critical insights and operational details to save you time and money. With years of service at Wolff/SMG, Ray has provided marketing and support services to an array of businesses and not-for-profits, executing programs from rebate/sweeps to premium fulfillment, in-store merchandising and mall events to product introductions, on-line initiatives and call center/customer service platforms – all with an eye on best practices to bring a project in on time and on budget. Ray has the hands-on experience and perspective to prepare and execute plans that support client goals…all with a smile and ‘can do’ attitude that comes with a great team to ‘Make it Happen.’
Senior Vice President Administration/Operations
For overall supervision of Finance/Operations/Administration, Kathy is the ‘go-to’ person. With years of hands-on experience in this business and a passion for efficiency and productivity, Kathy provides the pinpoint accurate reporting, reconciliations and analysis of the information that’s needed – when it’s needed. Clients depend on Kathy and her staff for prompt, dependable answers to operational questions.
Managing inventory, supplies, postage, production and special requirements, receipts/shipments and more is the responsibility of Joe and his Wolff/SMG team. From the location of skids to the exact number of items in-house, Joe provides the reports, updates on inventory received – and so much more – on a pro-active basis to Wolff/SMG clients. With an extensive background in operations and production management, a focus on postage and shipping costs, a thorough knowledge of pick/pack/ship operations, Joe assures schedules are met and inventory is precisely managed with tireless attention to detail. Joe’s management responsibilities also include the Wolff/SMG 24/7/365 Call Center operations.