Promotional Fulfillment

Create & Keep Loyal Customers with Better Promotional Fulfillment

Count on Wolff/SMG for flawless execution of your marketing support programs.

Many of the world’s largest and best-known publishers rely on us for our proven marketing support and promotional fulfillment services. See how our expertise can help you grow & sustain the strongest customer relationships.

Kitting & Gift Bags

Merchandising & Sampling Programs

Sweepstakes

Rebate & Loyalty Programs

Prompt Packing & Delivery

We move massive amounts of mail and volume shipments every day with the major carriers. That means we’re on the radar screens of the big guys—UPS, FedEx and the United States Postal Service—so we have the access and insight to make sure your items reach their destinations in the most timely and cost-efficient manner.

The Wolff/SMG difference

  • Fast, Accurate Quotes: Provided as needed for your budgeting purposes, for USPS, LTL, FedEx and UPS
  • Established Schedules: Regardless of carrier, all orders are shipped according to the schedule we agreed upon and expedited appropriately and with tracking available
  • Pick-ups and Deliveries: Multiple times every day, so your items are never delayed in transit to us or en route to their destination
  • Expedited Acceptance: We’re a certified USPS post office location, so your US mail shipments are injected immediately into the postal stream, directly from our dock
  • Same-day Shipping: Available as needed!

When there’s no room for delays or mishaps, you can rely on our experience & expertise to ensure prompt packing and timely delivery of your important shipments.

Contact us today to see what we can do for you.

Tireless Quality Control

Our attentive QA group performs consistent inspections across the fulfillment operation to ensure excellence and accuracy from start to finish. We know our responsibility doesn’t end when your shipment leaves our dock, and we pride ourselves on our ability to preserve pristine aesthetic presentations from departure to final delivery.

Wolff quality control activities include checks of the following

  • Accurate labeling & personalization
  • Ongoing checks of file content/consistency
  • Correct items & quantities in each pick pack and ship
  • Appropriate sack counts per shipping regulations
  • Protective packaging to prevent damage
  • Supervision & spot checks by an experienced operations director

From picking to packing to packaging, Wolff’s strict quality assurance process delivers accurate fulfillment and superb presentation.

Contact us today to see what we can do for you.

Cost-Saving Mail Service

We’re a certified USPS Business Alliance Partner, which means we’re “wired in” to the postal service. This status affords us certain benefits, which we then pass on to you—saving money, avoiding hassles, and ensuring streamlined delivery.

The Wolff/SMG Difference

  • Operational Advantages: We receive advance notice of upcoming regulation changes & rate adjustments, 24-hour turnaround on classification rulings or questions, and straight-to-the-top access to address any issues or concerns
  • Pre-Sort Software: Available to us because of the volume of mail we move, this powerful software dramatically reduces the time it takes to get shipments in the mail and provides significant postal service discounts to our customers with address validation and enhancements, all with current USPS compliance
  • Commingling Expertise: We're proficient and adept at combining multiple mail streams into one larger stream, thereby obtaining maximum postage discounts for all clients in the stream regardless of individual quantities; commingling also gets your mail injected directly into the mail service from our warehouse—and to its destination more quickly

Postage Expertise Makes the Difference

Per-piece shipping on a 2-lb book could cost as much $9.46. Proper packing and classification can reduce it to $1.86 , saving you $7.60 per piece.

With an intense, current knowledge of postage and postal requirements, we are well equipped to help you realize thousands of dollars (sometimes hundreds of thousands of dollars) in annual savings.

Contact us today to see what we can do for you.

Best-in-Class Warehousing & Inventory Management

Our modern facility offers a bright and safe environment, staffed by experienced professionals who handle your inventory as they’d handle their own, with detailed reporting and tracking from initial receipt to final disposition.

The Wolff/SMG Difference

  • State-of-the-art Software: Real-time activity tracking & legacy information, receiving & shipping data, pallet locations, client-determined low limits, and more
  • Dense-Packed & Racked Storage: Better space utilization, increased productivity and easy access to the inventory
  • Safety & Security: Motion sensors, cameras, limited-access areas, HVAC climate control with air handler and sprinklers throughout our warehouse; backup/disaster recovery facilities in close proximity
  • Experienced Staff: Full-time team of materials-handling and fulfillment-support experts

Wolff/SMG’s reliable warehousing & inventory management saves you hassles and headaches, letting you focus on fostering your marketing partnerships.

Contact us today to see what we can do for you.

Detailed Reporting

We provided comprehensive (and customizable) reporting on every aspect of our promotional fulfillment process, so you can easily track and measure your return on investment. It’s critical to our success, and to yours and your clients’ as well.

Available Wolff reporting includes:

  • Daily, weekly, custom & as-needed reports
  • Monthly reporting on skids of inventory
  • Accurate on-time receiving reports
  • Usage & activity profiles
  • Automatic low-limit notifications
  • Detailed tracking & legacy records

We’re committed to accurate management, measurement & reporting to give you access to the data you need, when you need it.

Contact us today to see what we can do for you.

Committed Customer Care

With an operations center that handles inbound and outbound customer calls from around the world and across multiple industries, our teleservices priorities are always customer support & client satisfaction. We strive to provide the highest level of service to every customer, on every call.

The Wolff/SMG Difference

  • Available & Accessible: In-house live operators available via phone, email, live chat and mobile/SMS
  • Comprehensive Customer Service: With support for customer questions, registrations & order fulfillment, credit card processing & lead generation, database management and more
  • Proactive & Dedicated: CSRs who are familiar enough with your business to provide actionable recommendations for process improvements—and equally comfortable interacting with your customers/callers
  • Accurate Reporting & Analysis: Available as needed, and delivered promptly, so you know what’s going on at any moment
  • On the Record: Calls are recorded for training purposes, reference uses and legacy requirements

In today’s immediate-gratification, never-on-hold world, providing only the best live-agent customer service is key to maintaining a loyal consumer base. Wolff’s complete teleservices support ensures just that.

Contact us today to see what we can do for you.

I like the people at Wolff-SMG; they're really very good at what they do…. As far as [our customers are] concerned Wolff/SMG doesn't exist and yet Wolff/SMG is the crucial part of that business that we can't do on our own. We really need their mediation in that. I'm a very happy client.
Vladimir DamianovFormer Senior Promotions Director, PubWorX

Ready to take your promotional fulfillment operations to the next level?

Get a free consultation & see how Wolff/SMG will deliver for you.

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