Premium Fulfillment Services

Save Time & Money With Our Premium Fulfillment Services

Count on Wolff/SMG for the Fastest Turn-Around & Greatest Efficiency

We proudly serve some of the largest and most-respected publishing, not-for-profit and membership organizations in the world. See how we can help you meet your subscriber, member or donor goals—and your business objectives.

Money-Saving Mail Service

We offer addressing, insertion, pre-sorting, tracking and more. As a certified USPS Business Alliance Partner (one of only about 350 in the country), we’re “wired in” to the postal service, saving you money and giving you streamlined delivery to all domestic & international destinations.

The Wolff/SMG Difference

  • Operational Advantages: Our status as a USPS Business Alliance Partner lets us cut through the administrative red tape. We get advance notice of upcoming regulation changes & rate increases, 24-hour turnaround on classification rulings or questions, and straight-to-the-top access to address any issues or concerns
  • Pre-Sort Software: To move the volume of mail we move precisely requires powerful software that dramatically reduces the time it takes to get shipments in the mail and provides significant postal service discounts to our customers
  • Commingling Expertise: We’re proficient and adept at combining multiple mail streams into one larger stream, thereby obtaining maximum postage discounts for all clients in the stream regardless of individual quantities; commingling also gets your mail to its destination more quickly by bypassing many of the intermediate stops it would otherwise have to make, and at advantaged postage rates
  • Expedited Acceptance: As a USPS post office location, and with a USPS clerk in our building, we get your shipment directly from inventory immediately into the postal system, right from our docks

Postage Expertise Makes the Difference

Postage on an item such as a tote or a blanket is $2.80 each when packaged as a parcel. The cost goes down to $0.88 each when packaged properly as a flat.

Wolff/SMG offers you the technology, expertise and relationships to help you do more for less.

Contact us today to see what we can do for you.

Superior Warehousing & Inventory Management

Our state-of-the-art facility boasts a bright, clean and secure environment, and we manage your inventory as our own, with meticulous monitoring & recording from initial receipt to final disposition. We are a trusted source of warehousing and distribution services for our clients.

The Wolff/SMG Difference

  • Advanced Technology: Sophisticated warehousing & inventory management software tracks activity & legacy information, receiving & shipping, pallet locations, client-determined low limits, and more
  • Dense-Pack & Racked Storage: Better space utilization and increased productivity with gravity flow, shelf and floor, and dense-pack inventory platforms
  • Comprehensive Security: Motion sensors, cameras, limited-access areas, HVAC climate control with air handler and sprinklers throughout
  • Experienced Staff: Full-time team of materials-handling and fulfillment-support experts
  • Emergency Protections: Separate backup and disaster recovery facilities in close proximity to our Operations Center

We Grow with You

Whether you need support for a few items or an entire catalog's worth, Wolff/SMG provides the warehousing and distribution services to make it happen. With our in-house premium fulfillment services, your order is completed with speed and accuracy, for 10 items or 10,000.

Wolff/SMG’s reliable inventory management saves you hassles and headaches, letting you focus on other areas of your business.

Contact us today to see what our warehousing and distribution services can do for you.

Meticulous Quality Control

Our eagle-eyed team conducts regular inspections across the fulfillment operation in order to preserve the aesthetic presentation and ensure the highest degree of accuracy from start to finish. All work is supervised by an experienced operations director who also preforms personal spot checks and quality assurance measures throughout the day.

Wolff/SMG quality control activities include checks of the following:

  • Label accuracy & personalization match
  • Correct pack-n-pick contents & quantities
  • Bagging accuracy & appropriate sack counts
  • Compliance with USPS shipping/volume regulations
  • Clean, readable graphics and copy

From picking to packing to packaging, Wolff’s strict quality assurance processes deliver accurate fulfillment and timely delivery.

Contact us today to see what our warehousing and distribution services can do for you.

Comprehensive Reporting

We understand the importance of measuring return on investment, so detailed reporting on every aspect of the premium fulfillment process is integral to our—and our clients’—success.

Customizable reporting available includes:

  • Monthly reporting on skids of inventory
  • Accurate on-time receiving reports
  • Usage & activity profiles
  • Automatic low-limit notifications
  • Detailed tracking & legacy records
  • Advanced postage reconciliations
  • Category-specific cost breakdowns
  • Domestic & international activity/cost breakdowns

Our focus on accurate management, measurement & reporting gives you the detailed information you need, when you need it.

Contact us today to see what we can do for you.

We continue to do business with Wolff/SMG based on their knowledgeable staff, great customer services and fair pricing. They treat each client as if you're their only client. Their work ethic and attention to detail clearly shows they truly care about the business and the partnership that we have created together.
Laura ClaySenior Director of Operations & Inventory, National Wildlife Foundation

Ready to take your premium fulfillment operations to the next level?

Get a free consultation & see how Wolff/SMG will deliver for you.

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Fulfillment Resources

What are Fulfillment Costs and How to Calculate Fulfillment Costs?

What are fulfillment costs? In warehousing, fulfillment costs encompass all expenses associated with product handling, from receipt to distribution. These expenses include: · Receiving, organizing, and storing the product · Picking, packing, and shipping · Managing reverse logistics for customer returns Many warehouses make the mistake of solely examining labor costs, which offers a limited …

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5 Reasons to Hire a Fulfillment Company

Order fulfillment companies are often a necessary step for businesses as they expand. Typically, it becomes practical once you’re shipping a minimum of 50 orders monthly. After surpassing this benchmark, there isn’t a specific order quantity that mandates hiring outside help. Instead, various reasons may prompt you to consider this option. Below are key factors …

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Types of Order Fulfillment Services for eCommerce

The following discusses the four primary types of order fulfillment, each tailored to distinct business requirements and stages of growth. In-House Order Fulfillment: In this model, your team manages all aspects of storage and shipping on-site. It suits businesses seeking complete control, from established companies to emerging home-based startups. Outsourced (or Third-Party) Order Fulfillment: Simplify …

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