Most fulfillment problems don’t start on the warehouse floor or on the phone, but somewhere between the two. A pick is short-shipped at 2 p.m and when a customer calls at 3:15 to track their order, the representative has no visibility into the issue. They offer a cheerful “it should be there soon” only for …
Category: Customer Service / Operations
Fulfillment Center Customer Service: The Hidden Lever in 3PL Performance
Customer service is the most overlooked part of a 3PL evaluation. See how and why it shapes trust—and what to ask before you sign. …
